Terms and Conditions
At Play MEA Equipment & Accessories Trading L.L.C, representing the HIDDEN SOUND brand for UAE sales, our products are carefully selected, of high-quality standards and we always make the effort to assist you according to your needs. To make your shopping experience as easy and smooth as possible we have put together a few points that apply to all online purchases:
1. Applicability
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Play MEA Equipment & Accessories Trading L.L.C, registered in Dubai License No 1156224 (hereinafter referred to as Play MEA) sells Hidden Sound home audio goods to business and private customers (hereinafter referred to as “customer”) offered in the online shop with the following conditions of sale and delivery. Prices for supplies and services in this contract are in United Arab Dirhams, below abbreviated as AED.
2. Conclusion
The contract between the customer and Play MEA is not concluded until the order placed by the customer is accepted by Play MEA. The order is made on the Internet and is binding. Play MEA accepts the order by providing the customer with an order confirmation via email.
3. Product Range
The information the customer receives during the ordering process concerning the goods is partially based on details provided directly by the supplier and is subject to change. Play MEA makes an effort to present and describe the goods as realistically as possible. A slight deviation in colour through presentation on the monitor or a printout cannot be excluded. All product descriptions are only available in English. If you are uncertain about an English description, please contact us.
4. Payment
All published prices are indicative prices that are continuously adjusted to the market. These are in United Arab Dirhams (AED) excluding 5% VAT. For customers, the valid prices are always the ones published in the order confirmation sent by Play MEA.
5. Delivery Time and Stocks
Purchase in Dubai:
For items in UAE stock, our goods are delivered within 1 to 2 working days within UAE. As soon as the shipment is released, we will send you a notification with a tracking number to the email provided in your order.
For items not in UAE stock, a 10 – 12 weeks delivery time will apply after payment receipt, as per Terms and Conditions. A written confirmation with the expected delivery date will be sent to the customer.
Hidden Sound UAE works in close cooperation with its suppliers and the inventory displayed in the online store is automatically adjusted. Should a product nonetheless no longer be available in stock or for supply in the UEA, no delivery will follow, and Hidden Sound UAE may withdraw from the contract. In this case the customer will be fully reimbursed.
In case that you miss to pick-up the order or miss the timeframe given for pick-up, we will have to charge you any additional costs related to the process of returned/undelivered shipments. Please contact us if you expect a problem with the delivery timeframe. There are options to prolong the delivery time or to redirect to another address. We are happy to support you getting your goods delivered as fast and simple as possible.
Purchase outside of UAE:
Please bear in mind that you will be charged with customs and import tax/duty fees that are based on the full purchase price, including freight. Additionally, you will be charged with local VAT at receipt of our delivery. These are charges we cannot prevent. Any additional costs during the import process for customs, clearance and compulsory taxation at the delivery address specified by the customer will be borne by the customer.
The specified delivery times outside of UAE are to be understood as a reference and cannot be guaranteed by us.
6. Payment
Play MEA accepts Credit Card payments. Credit Card payments are handled through our payment provider: STRIPE Payments. Payment is due at the order confirmation by Play MEA.
7. Return Policy and Warranty Policy
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Our respect towards beautifully thought out, unique products is high and we encourage a conscious approach to the pleasures of consuming them. We therefore kindly ask you to choose well and order thoughtfully to simplify transactions and support our intentions regarding sustainable commerce within the industry. Please refer to our WARRANTY POLICY link for all details regarding returns.
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8. Intellectual Property
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Hidden Sound reserves all rights for any design, text or graphics on the Hidden Sound website. Copying or any other reproduction of the entire website or parts of it requires written permission (via email) by Hidden Sound GmbH. All other trademarks, product names, company names or logos quoted on this website are the property of their respective owners.
9. Data Protection
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Play MEA ensures the adherence to the UAE Data Protection Law and the relevant legal regulations whilst processing and using personal data. The accumulated customer data during the ordering process will only be used for internal market research purposes. A transfer to third parties occurs only for order processing and shipping and is absolutely necessary for proper service and delivery. The customer agrees to this use of personal data.
10. Jurisdictions and Applicable Law
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The present terms and contracts concluded under this GTC are subject to UAE law. Place of jurisdiction is Dubai.
11. Final Provisions
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The conditions apply exclusively in the version valid at the time a purchase at the Hidden Sound online shop is made. These terms and conditions apply in particular if they should different from those of the customer. Play MEA reserves the right to changes of these terms and conditions at any time.
Privacy Policy
At Play MEA & hiddensound.ae we make it a priority to protect your privacy as a site visitor and customer.
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We will not disclose information about you as a site visitor and customer to third parties except when necessary for shipping arrangements of your order, for payment transactions, to carry out security checks, when we have your consent to do so or when we are legally obliged under the laws of UAE.
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We may also use information and statistics for the purposes of monitoring the usage of our website in order to help us develop and improve our services.
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Information
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We cannot be held liable for the actions of any third-party site from which you may have linked or been directed to the Hidden Sound website. Such sites have individual privacy policies which we advise you to study before providing any details.
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If you would like to receive updates on our newest products or events you have the possibility to sign up for our newsletter, however we suggest that you follow us on social media channels if you would like to keep track of our latest features.
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You have the right to ask us not to process your personal information for marketing purposes. If you do not wish to receive any updates from us you can click the “unsubscribe” link at the bottom of the newsletter email.
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Security
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We will ensure that your details remain safe with security procedures and by adhering to this privacy policy.
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Consent
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By submitting your information, you consent to the use of that information as set out in this policy. If we change our privacy policy, we will post the changes on this page and may place notices on other pages of the website, so that you can be aware of the information we collect and how we use it.
At Play MEA we welcome any sort of feedback on our products and services - feel free to tell us what you think by phone (we appreciate that you take note that we are available during our opening hours.
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Please contact us if you have any inquiries: eddy@hiddensound.ae
Impressum
Hidden Sound is a project by Hidden Sound GmbH.
Hidden Sound GmbH only stores and processes your personal data if you voluntarily provide it to us for a specific purpose (e.g. as part of an inquiry). Your personal data will be processed confidentially and exclusively for your own business purposes. The Swiss Federal Data Protection Act (DSG) applies.
Your stored personal data is protected in all systems from misuse and unauthorised access. Only a specific, authorised group of people has access to it using a user ID and password and is obliged to maintain data secrecy.We use your data to tailor communication to meet your needs and to improve the support we provide to our stakeholders. No personal user information will be disclosed to third parties or used in any other way without prior consent. This does not apply if a transfer of personal user data is required after appropriate consent:
• For the legal protection of users;
• To comply with legal requirements;
• To defend and protect the rights of Hidden Sound GmbH;
• To comply with these Terms of Use;
• Or to resolve technical difficulties with the Services.Hidden Sound GmbH points out that websites of other providers that can be accessed via the website www.hiddensound.ch may not be subject to the data protection regulations set out here. Brand New World AG assumes no responsibility or liability for compliance with data protection on these pages.
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Use of Google Analytics
This website may use Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, which are text files stored on your computer, to enable analysis of how users use the website. The information generated by the cookie about your use of the website (including your IP address) is transmitted to a Google server in the USA and stored there. On this website, Google Analytics has been expanded to include a code that ensures the anonymised collection of IP addresses (so-called IP masking). In this case, your IP address will be shortened by Google within or outside member states of the Agreement on the European Economic Area before it is transmitted to a Google server in the USA and stored there. Only in exceptional cases, over which Hidden Sound GmbH has no influence, will the full IP address be transmitted to a Google server in the USA and shortened there.
Under no circumstances will Google combine the shortened IP address transmitted by your browser with other Google data. You can prevent the storage of cookies by setting your browser software accordingly; However, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
You can prevent Google from collecting the data generated by the cookie and relating to your use of the website and from processing this data by downloading and installing the browser plug-in available at the following link: https:///tools. google.com/dlpage/gaoptout?hl=de.
Hidden Sound GmbH assumes no responsibility or liability for any data processing by Google.
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Use of Email Addresses or SMS
By voluntarily providing your email address (when registering for a newsletter, in writing, by telephone or in person), you agree that we may communicate with you.
We use the information you provide to send you regular information. Your data is stored on a server in Switzerland. It will not be passed on to third parties. The scope of this data is limited to the minimum required for technical shipping processing or the scope of the information you provide for shipping processing.
Unsubscribing from a newsletter or other email offers is possible at any time and can be done using a corresponding button directly in the online account or by email to unsubscribe@hiddensound.ch.
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Use of Social Networks
By offering social media buttons, the website operator offers the opportunity to share interesting website content quickly and easily on social networks. When you use the buttons, a new window opens for the respective social network in which you can authenticate yourself and share the content of the website. No plugins are used. This means that there is no direct data exchange between the website and the respective social network.
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InformationIf you have any questions, comments or suggestions about this privacy policy or the processing of your personal data, you can contact us at any time.
Based on Article 8 of the Swiss Federal Data Protection Act of June 19, 1992 (DSG), you have the right to request information about your personal data stored by us free of charge. Please direct your request for information to the address given in the legal notice.
Zurich, March 4, 2023, Hidden Sound GmbH
Payment Methods
We accept payments from major credit cards through a secure payment system provided by Stripe. However, if the method of payment you would like to use is not listed or if you wish to make a payment via bank transfer, please contact us and we will provide the information required.
Online orders may be paid electronically (via Stripe). All payments must be made in advance of order shipment. All orders are subject to availability of the products.